About 15 years ago, during another big New York snowstorm, a Japanese TV crew caught me skiing up 8th Avenue from my then-apartment toward Central Park. I wouldn't have known about it, except one of my best friends, who is in Japan, asked if that could have been me skiing. (When he described it, I knew it was.)
Skiing, Snow, Media and Mobile
About 15 years ago, during another big New York snowstorm, a Japanese TV crew caught me skiing up 8th Avenue from my then-apartment toward Central Park. I wouldn't have known about it, except one of my best friends, who is in Japan, asked if that could have been me skiing. (When he described it, I knew it was.)
Answering Kramer on the Future of Media
ProPublica and Jay Rosen Team Up
"It’s an ambitious project, and one that fits Rosen’s goal of transforming journalism schools into the R&D labs of the media industry."
iPad, PBS MediaShift and “Word of Mouth”
Geo-Location Services Provide New Opportunities for News
Newsrooms, meanwhile, can monitor the services to see what trends, news or events might be getting attention in specific locales, and get a new layer of information and sources in addition to what they glean from social media like Twitter and Facebook. As one example, people may check in at a local performance or other event and become eyes and ears the news desk can reach out to for content.
On the business side, news organizations can structure deals in which local advertisers' ads on a website are enhanced with information on loyal customers provided by a geo-location service, and rewards are offered online to encourage more of the same."
Are Magazine iPad Apps Profitable in the Long Haul? | PBS
In them, they see a chance to give consumers the best that digital media can offer -- and to be able to charge them for the content.
But does the profit from the apps justify the expense of building and marketing them? And even when the apps are profitable on their own, can they ever bring in enough revenue to sustain a sizable portion of the business?"
HTML5 vs. Apps Is Not a Contest. Each Has Advantages
Internet Privacy Legislation Still in Offing
Privacy Likely To Remain On Congress' Radar Despite Boucher Defeat (MediaPost)
Ethics in Journalism
Redesign as Psychotherapy
GigaOm Confirms NY's Tech Renaissance
Models, not Model
How Denton and Hearst Chief Are Alike
Blockbuster vs. Netflix: A Bullet Point Analysis
30% Of Young Netflix Subscribers Are Skipping Cable
From DigiDay Mobile: Focus on the Consumer Not the Device
From my friend and colleague Brian Reich, who attended DigiDay Mobile on Teeming Media's behalf:
It seems obvious to me -- a digital communications strategist and heavy user of all-things digital -- that mobile devices are a game-changer in the context of marketing. The simple fact that consumers can now access information wherever and whenever they choose, means that brands, media, and anyone else with something to sell have a whole new set of opportunities to explore. And yet, as I listened to the discussion at last week's DigiDay Mobile conference, I couldn't help but get the feeling that most marketers haven't figured out how to fully leverage what smart phones, tablets and other similar screens make possible.
The organizers of DigiDay Mobile framed their day-long discussion saying: "As more and more people consume content on their mobile phones, media companies and marketers need to quickly determine how to best reach and engage with these audiences." I couldn't agree more. However, as the conversation unfolded, across a series of panel discussions and case study presentations, the focus was clearly on what advertisers and agencies needed and wanted, not what audiences value or have come to expect when seeking information about products and services.
Some observations:
1) There was significant focus on the technology and not the different kinds of experiences that new and emerging mobile devices make possible. Presenters routinely cited apps, ads and the challenges of 'discovery' but spent little time exploring what is required in a mobile-enable society when the goal is to establish a relationship or support a consumers interests beyond a single, basic transaction. In my experience, it is far easier to determine the best ways to use technology to engage consumers if the behaviors of the audience dictate the options as opposed to letting the features or functionality that different platforms and channels make possible drive the decision-making.
2) While there seemed to be agreement that handheld screens, regardless of size, are what is driving the change in consumer behavior, and thus the need to adapt marketing strategy, the focus in terms of where to focus execution was mostly on smaller screens and more basic ways that mobile phones can be used. That makes sense if you are basing your marketing choices on data about mobile usage -- the statistics show that consumers do a lot of text messaging, for example. But, when you consider how tablets are influencing the way consumers think and act (whether they own an iPad or not) this focus is unnecessarily limited. To realize the full potential that mobile devices offer, it will be necessary for marketers to think beyond how to measure an initial transaction and instead strive for deeper, more meaningful interactions that extend across multiple screens.
3) I would suggest brands and agencies focus their attention on creating new and compelling ways to market their products and services and not on hating Apple. Despite evidence to suggest that apps are popular with consumers, many of the presenters dismissed apps as a viable marketing tool in favor of mobile-web based options claiming that consumers were more interested in searching for information than establishing a direct connection with something that interests them. In reality, marketers hate apps because its hard work to create and support an app that a consumer will find valuable, and use every day, but far easier to dismiss the whole concept in favor of something that provides more options (even if they aren't as compelling to consumers). For similar reasons, there was a lot of anger directed at Apple and the iAd platform they have developed. I suspect that the control that Apple has over the market causes frustration because it means marketers no longer have as much control over how their products and services can be presented -- and that makes them uncomfortable.
Marketers and media companies absolutely need to determine how to best reach and engage mobile-enabled audiences... and fast. My suggestion, with the discussion from DigiDay Mobile still very fresh in my mind: focus more on the consumer interest and behavior than on the platform that delivers your message. Most adults in the U.S. now have cellphones and one in four are using smartphones. With their rich features and capabilities, these devices are driving more than just a mobile app economy, mobile web revolution, or marketing explosion. They are changing behavior.
It will always be challenging for consumers to navigate through the mass of marketing messages and options that are being pushed by brands and media companies. New platforms and formats will emerge and different standards and best practices will be uncovered. But what has always been true, and what mobile devices of all sizes and kinds will enable in ways that we haven't been able to imagine until recently, is that people will seek out what they find valuable, and expect to get access to what they want, when they want it, and on terms that they dictate. If brands and agencies focus on that as a starting point for their mobile marketing decision-making, many of the other challenges will seem far easier to address.
Ray Kurzweil: A university for the coming singularity | Video on TED.com
Journos Hack the Seating Plan
At a working dinner (like an awards banquet or evening panel discussion), don’t seat all the journalists together. You’ll get more coverage if you actually put us in proximity to the people we get paid to talk to.
That said, the good journalists will ignore or hack the seating plans anyway. So, never mind."
Twitter as a Media Company
Rafat Ali On News
Can Twitter Seize the Desktop?
But is being more like Facebook the way to take it too Facebook? And will users give up their use of Seismic or Tweetdeck or Hootsuite?
Part of the brilliance of Twitter's launch and spread has been its open API, that it isn't a Web service that requires someone to even open a browser, but allows so many other applications and interfaces to attach to it. Each of the three interface applications above -- and a bevy of others -- provide special functionality and ways of using the service. Twitter has effectively crowdsourced product development, what businesspeople might call brand or line extensions of Twitter, coming up with new offshoots that enhance and update the product, and even (unlike a line extension, usually) make the original more valuable.
Many have already learned these clients, and come to rely on their functions. A Twitter exec, in making the announcement, noted that there is still not a way to manage multiple accounts with different logons from their interface, which is a significant business use of Twitter. My company often manages multiple accounts, and people working with us are in multiple locations. We sometimes want to cross-post, sometimes keep things separate. Services like Hootsuite and Co-Tweet also allow different kinds of permissioning, so someone can be allowed to Tweet from an account without having administrative access, can be centrally tracked, and also be de-permissioned.
The "Serendipity Value" of Networks: Beyond Metcalfe's Law
More on Content Vs. Control
Social Media, Segments and Search
- "Stories that appeal to the tech community go bananas on Twitter--and barely register on Facebook
- Stories that appeal to the mass market do much better on Facebook than they do on Twitter.
- Stories aimed at our Wall Street and finance readers have enormous readership--but much lower Twitter referrals than our tech stories do." Here's Twitter's Big Problem: It's Not Going Mainstream: by Henry Blodget
The 2010 Web2 Summit Theme: Points of Control - John Battelle's Searchblog
The Web Is Dead? It's Open vs. Closed
More Sophisticated Use of Google's Keywords and Adwords
Can you Convert Search Users?
What Web Analytics Can - And Can't - Tell You
"They might look at 'engagement' stats like 'time on site' and 'page views per visit' to glean how much people are enjoying the site after they come in for their visit.
While those stats can be a fine way to get a handle on relative growth, they're not true measures of the number of people coming to a site. And they're also measures that many advertisers won't accept."
How To Money In Media
Those were two of the edicts Richard Picard, a media theorist and lionized expert, gave Thursday at the Monetizing Online Business (or M.O.B.) conference. The conference was all about how to make money with media -- what the business models were, and more importantly, are or at least may be.
Picard said that the business models for media have moved from going for reach across a wide audience or targeted media to a select audience at a high price to the world we now know of fragmentation, audience control, virtually unlimited distribution and what are other conundrums for traditional media companies used to the high-profit margins and easy money of yore. No longer are any media companies even in the top 150 largest, Picard said.
And, he called the Long Tail theory into question.
How to Follow Internet Week
AOL's New 'Newspaper' (or Portal?) Strategy #iabiw #iwny
One important difference here being, of course, that AOL is producing much much more of its content and not primarily aggregating others'. That's a point that CEO Tim Armstrong made (even as the Paid Content piece was being sent around) at the IAB's Innovation Days conference (#iabiw) at Intennet Week (#iwny) in NY. Armstrong said that on AOL (sorry guess it's Aol now ;) ), "youi'll see us more and more doing the originating of the journalism. There's a lot of original journalism" already he said, citing religion, health and other categories. Armstrong a number of times mentioned high-profile names in journalism that AOL had snared. (Armstrong said this to Slate's Jacob Weisberg, a high-profile journalist himself.) UPDATE: Dora Chomiak, friend and sometimes colleague also at the conf. points out that one reason AOL may lag in search optimization is because of their history as walled garden. Though, they have been in the audience attraction and aggregation biz for a lot of years now.)
Armstrong did say AOL may not "get there" completely in having all its content be original at the absolute highest level, but said "You could drive a Mach Truck through the opportunity right now in terms of getting back to the basics in journalism," which is being cut back so many places.
He also said AOL still had work to do in SEO, surprising (to me) for a company that had bet so much of its former fortunes on aggregating content and attracting audiences that way. He said AOL had to find consumers wherever they were "open" to receive it, using a football passing analogy. He said, too , it's incumbent on those creating and distributing content to reach the consumers of it on whatever platform they're using, and continue to use going forward -- whether the Web, mobile, iPad or anything else. (True that, if obvious and said many times before).
And pardon the tags in the head and lead. Twitter's not cooperating today, so want to try to get this to Twitter via the blog.
Recalculating the Top 50 a Different Way
Still, traffic, the number of visitors a site gets in a month, says something about a site and its influence. Appearance in the top 50 means you're a "player."
And while looking at Compete.com's list of the top 50 for March, I found myself wondering who, among the players, had the most unique visitors, by company. Yes, Google's on top, Facebook is #2, etc. But I started noticing that Microsoft had a number of properties in the list, as did Yahoo, and wanted to aggregate all of them to see how much Web traffic fell under their umbrellas. I quickly did this spreadsheet and found:
That while Compete puts the order of the top 10 as
Yahoo
YouTube
MSN
Amazon
Live
ebay
wikipedia
aol
that when you group the sites by owner, you get a bit of a different picture:
MSoft
Yahoo
AOL
amazon
ebay
News Corp
wikipedia
craigslist
It's a way of looking at how much real estate a company controls on the Web, not separating their URLs out separately. I might liken it to a consumer products goods company's power as being an amalgamation of its powerful brands. Now, again, this is not a true measure. Someone can come along and give me a bunch of URLs below the top 50 that would put one or more of these companies higher up. I also confess that, because I did this quickly and somewhat from memory I might have made a mistake here or there -- and I would be grateful for your help in correcting the list.
But it's a little bit of fun, and education.
Some Recent Writings
Oh, and The Children Are On Email, Too
The point, in a nutshell, is that email, in the words of one source, is still the single most effective marketing tool in digital media, even if social networks like Twitter and Facebook have started to take some of the share and the glory. The point is that as a business communication tool email still rules, and if you're a publisher or a marketer you can't afford to ignore it, if you want to reach and build your audience and/or customer base; it's by definition a loyal audience or customer base that has opted in to receive your messages.
One thing I didn't include in the piece was examples from my personal life to show that email isn't going to die among the young, either. Yes, my teenage daughter is on Facebook and AIM and instant messaging, and she may use other chat and social tools as well. But she also has an email, and in fact uses her email at times as her chat interface, for example on Google's Gchat service either for text, voice or video. On her Blackberry (yes, she has one), she uses email, and she also uses computers and an iPod Touch but will access email on all of them. Our younger nine-year-old also uses email, and through her Gmail does chats. I have seen that my children's friends are using email, too.
Another point is that the social networks are a stream, and tend to push anything older down. Whenever someone logs into Facebook or their Twitter client they see what's current, and may not bother scrolling very far down. In email, on the other hand, people tend to scroll all the way back to the last message they've seen. Even if something you sent is days old, there's a good chance it will get at least glanced at. (I see the results here in clickthroughs from emails for days, sometimes weeks, after we send one out from various sites I help.)
True, there are dangers in extrapolating from personal experience to larger trends, and email is not at the crux of at least my older daughter's personal communications. Email is not her main way of communicating, but it's still an important tool and as she gets old enough to start being a more educated consumer, email will probably still be a way to reach her with one-to-one communications, one of the important channels.
The New Truth in Advertising in 2010
I was surfing recently on one of the tech sites I visit when I saw this ad from Microsoft purporting to show a live stream of people thrilled with their Windows 7 installs:
I thought, "Wow, really?" So I quickly searched the Twitter stream for Windows 7 and Win 7. The results are a lot more like what I would have expected. Some "nice," yes, but balanced with a troubles, dislike and the unintelligible.
Gordon Crovitz on NYTimes' Metering Strategy
Here are Crovitz' thoughts:
"The metered model is a smart application of the freemium strategy. Publishers can keep free access for their less frequent readers online while seeking a reasonable payment for full access from their most engaged readers, who value the brand and content the most. The metered model is the most popular among the publishers planning to launch using the Journalsim Online e-commerce platform."
Journalism Online, which I wrote about for Poynter's e-Media Tidbits among other places, is developing technology and working with publishers to help them find the optimum mixes online of subscription, advertising, a-la-carte and other pricing and revenue models for their content.
Twitter 'Phenomenal' for Traffic Says Rafat Ali
Rafat, founder, publisher and editor in chief of Paid Content and its Content Next network, talks about how the site is playing with Twitter and real-time news feeds, using the tools as a reporting resource and business tool.